Refund Policy

Last updated: September 27, 2026

Rasenga provides interactive art software and digital teaching resources only. We do not sell, ship, or fulfill physical hardware. This policy explains how refunds work for our digital products.

1. Teacher Pro subscription

Teacher Pro comes with a 30-day money-back guarantee. If you are unsatisfied with the subscription, contact us within 30 days of purchase to request a full refund. After 30 days, you may cancel at any time and your access continues until the end of the current billing period; already-billed periods are not refunded except where required by law.

2. Individual Premium Lesson Packs (one-time digital purchases)

Due to the non-revocable nature of digital content, no refund is available after the download link has been delivered or resource access has been granted. If you have not yet received or accessed the files, contact us within 7 days of purchase.

3. School & Institution site licenses

Refund terms for institutional licenses are defined in the quoted agreement / purchase order. By default, unused annual licenses may be refunded within 30 days of the license start date.

4. Third-party hardware

Rasenga does not sell or ship physical electronics. All hardware must be purchased separately from third-party retailers (e.g. Adafruit, SparkFun, Amazon). We provide software and tutorial support only; we do not provide warranty, returns, or troubleshooting for third-party physical hardware. Please contact your hardware retailer for hardware defects or returns.

5. How to request a refund

Email us at the support address shown on the platform with your account email, order number, and reason for the request. Approved refunds are returned to the original payment method (Stripe or PayPal) within 5–10 business days.